Bussines general terms

About the point of sale

Address: Vladimira Nazora 16, 52215 Vodnjan, Croatia
Phone: +385 52 511 906
Mobile phone: +385 98 860 566
E-mail: info@chiavalon.hr
OIB: 23006386285
IBAN: HR7723600001101933049, ZAGREBACKA BANKA D.D.
Working Hours: Mon-Fri: 10:00 h – 18:00 h, Sat: 10:00 h – 14:00 h
We do not work on Sundays and holidays.
GPS: 44.959098, 13.853207

About the products

Chiavalon.shop is a specialized web store for selling olive oils.

All prices in Chiavalon.shop are expressed in Kuna (HRK) and include Value Added Tax (VAT). Shipping costs are not included in the product price. Chiavalon OPG reserves the right to change prices at any time.

Terms of sale

Payment methods

Online store Chiavalon.shop allows you the following payment methods:

  • Chiavalon Shop internet shop allows Maestro, MasterCard and Visa cards to be paid with.
  • Paying to the giro account – upon receipt of the order, we will send you an offer with the information on the total amount of the order and the number of our bank account (IBAN) on your e-mail address. This amount must be paid into our giro account to send you the ordered products.


Delivery is done within a few days (depending on delivery country). Delivery is door to door to every address. In the event of a failed delivery of a consignment, a special fee is not charged.

The shipping cost is automatically calculated on the shopping cart, depending on the weight of the package and country of delivery.

Goods are secured from loss of delivery. If the buyer does not receive a package, it must notify the seller to take action to find or send the new shipment.

Delivery of goods is done every working day at 10h. If the products are available, all orders made up to this hour will be sent the same day. Orders made after 10h will be sent the next working day. Immediately after the departure of the goods, we will inform you of the tracking code that you can use at any time to check where your shipment.

The buyer agrees that the phone number will be written on the package label for the purpose of making it easier and quicker to make the delivery.


Pursuant to the Consumer Protection Act, the customer is entitled to claim. Complaints are considered valid if they respond to the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. The buyer is obligated to return the product to the seller within the agreed deadline at the agreed address. The seller is obliged to replace the product within a period of 14 days from receipt of a valid complaint or to refund the entire amount paid.

All complaints can be send to the e-mail address: reklamacije@chiavalon.hr.

Internet Dispute Resolution

PSpecial regulation of the European Union, dated 15 February, throughout the EU, online purchase-related disputes can be resolved through a platform that you can access here.

This means that if you encounter a problem during online purchases within the EU (a defective product, the impossibility of replacing the product, etc.), you can submit a complaint through the link above.

The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.

Personal Data Protection Method

We take all necessary steps to secure our user data on our site. Confidential data is protected both online and offline. If our forms require confidential information, these data are encrypted and protected by a security protocol (SSL). Internet browsers (browsers) such as Internet Explorer, Google Chrome or Firefox lock icon indicate site security. If the lock in the icon is closed, you are on a protected page. We use SSL encryption to protect user data on the internet and do everything in our power to protect our data and offline. Access to all data about our users is limited. Access to confidential information only has employees whose data is required to perform certain services. For any additional security questions on our website, please send an e-mail to: info@chiavalon.hr.

Collection of personal data

Chiavalon Shop agrees to protect customers personal data in a way that it collects only necessary, basic information about customers / users for fulfilling our obligations; inform customers about the way we collect information and regularly give customers a choice about how their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees whose data is required to perform certain services.. All Chiavalon Shop employees and business partners are responsible for compliance with the privacy principles.


To make a reservation or submit a query on our web site, the user must fill in the registration questionnaire and complete the registration. During registration, contact information is requested (such as name and e-mail address). This information is used to contact the user when answering the questions posted on our web site. Also, data provides user privacy when controlling input or changing data.

Changing personal data

If the personal information of the user changes or the user no longer wants our service, we allow debugging, updating or removing the user data we own. The user can do so on the My Account page or by sending an e-mail to: info@chiavalon.hr.

Notifications about changes

If we decide to change our privacy policy, we will post the notice on this site’s front page. Users will always be familiar with the data we collect, the way we use the collected data, and under what conditions we may disclose personal information. If at any time we choose to use the personal information of the user in a different way than the one stated at the time when they are received, we will email the users. Users will be allowed to approve or reject the use of data in a new way. The data will be used in accordance with the privacy policies valid at the time of the user’s data collection.

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard.

CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


The cookie is part of the information stored on your computer, cell phone or tablet, which can be delivered directly from the web site you visit (first-party cookies) or in collaboration and for the needs of third-party websites (third party cookies). Cookies usually save your settings, web site settings, etc. Once you open a webpage again, your web browser sends back the cookies that belong to this site. This allows the page to display information tailored to your needs. Cookies can have a wide range of information, including a piece of personal information. Such information can only be saved if you enable it. The same web site can not access the information that you have not provided and can not access any other file on your computer.

How to disable them?

If you want to disable the saving of cookies on your computer, you can do so. The act of blocking itself may have a negative impact on the use of the website. To disable cookies, you need to set the settings and configurations of your web browser. In the browser menu, select help and information about the cookies and follow the instructions.

What are Temporary Cookies?

Temporary cookies or cookies are removed from your computer when you close your browser. With them, websites store temporary data are also removed.

What are permanent cookies?

Permanent or saved cookies remain on your computer after you close the Internet browser program. With them, websites store information such as login name and password are saved, so you do not have to sign in for each visit to a particular location.

Privacy Statement

These rules determine and govern how the Seller uses and protects all information that customers have left when they use the chiavalon.shop website.
A personal data is any information relating to a particular person or a person that can be determined. Specifically, personal data are considered all the information that determines the customer’s identity (eg. name and surname, e-mail address, address of residence, etc.).

Personal data processing is any act or set of actions performed on personal data, whether by automatic means or not, such as collecting, capturing, organizing, saving, modifying, retrieving, inspecting, using, detecting, transmitting, posting, or otherwise made available, categorized or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data.

By registering on the internet site of chiavalon.shop, by purchasing as a guest or by accessing the buyer’s own page, the buyer agrees that the Seller processes his personal information listed in the registration form, the orders information as well as the information available in the payment process and other data. The same data is used for the purpose of signing the contract, and for the purpose of introducing the seller to the purchasing habits of the buyer, as well as for informational purposes, and for the purposes of promoting the services and products of the seller. The Seller undertakes to maintain the privacy of all personal data of all Buyers, and shall act with them in accordance with the Personal Data Protection Act or other applicable regulations.